Keeping It Simple – Client Communication
Having been doing search marketing for a while, I’ve come across a plethora of possibilities – what could be wrong, what is wrong, what to do to fix what’s wrong, what’s working, what’s not working, and what to do to make what’s not working work better.
Once again, I think I just confused myself with that last paragraph.
Sometimes it’s easy to inundate a client with too much information in reports and feedback that we give them. It’s always a good practice to keep in mind that most of the time, they are not as well versed in SEM as we are, and they just need to know the numbers that are most relevant to the overall performance of their campaigns, not the deep and dirty details. If you give them too much, they might be left wondering which metrics really matter, and get the wrong impression on what truly defines success or failure of a campaign.
By no means am I implying that you hold back on information. Always make the client aware that you can provide any data they might want (as long as it’s available, of course).